This dynamic postgraduate student in Management brings a well-rounded foundation in customer service, business development, and account management, with additional training in information management and engineering. Known for their ability to enhance product delivery teams through strategic stakeholder relationship building and requirements prioritisation, they have a proven track record in fostering business growth across diverse sectors, from technology support to education sales. Their academic background in management and computer engineering complements their practical skills, equipping them with a versatile toolkit for both technical and business roles.

In their role as a Customer Service Professional for a global tech support firm, they demonstrated sales expertise, boosting product sales by 20% in the first year through targeted sales strategies and effective workload prioritisation. They also leveraged CRM tools to uncover new business opportunities, contributing to a 15% revenue increase. Earlier, as a Business Development Executive, they implemented innovative strategies to drive customer acquisition and lead generation, achieving an 18% boost in sales performance and improving customer satisfaction by analysing market trends.

Key Highlights:

• Enhanced product sales by 20% in a tech support role, applying customer acquisition techniques and CRM insights.

• Boosted sales by 18% in an education-focused business development role, leveraging market research and strategic business planning.

• Experienced in workshop facilitation for requirement prioritisation and stakeholder engagement to improve product delivery.

• Strong foundation in project management, account management, and performance analysis, with a focus on meeting and exceeding sales targets.

• Certifications in Data Analytics and business development reinforce their skills in data-driven decision-making and market strategy.

This candidate combines academic credentials in management with practical experience across customer service and business development, positioning them as a valuable asset for organisations looking to improve stakeholder relationships, streamline project management, and drive revenue growth.