This seasoned UX/CX Designer has over five years of experience in luxury retail and an additional seven years in B2B and agency work, with a focus on visual and user experience design, research, and testing. Known for their strategic, data-driven approach, they are skilled in journey mapping, prototyping, wireframing, and information architecture, supported by strong analytical and problem-solving abilities. They are adept at creating user-centric experiences that support business goals, collaborating closely with cross-functional teams like customer service, logistics, and marketing to implement cohesive UX strategies and improve user journeys across digital platforms.

In their current role, they excel in customer experience design and strategy for a luxury retail brand, having spearheaded initiatives that led to a 3000% increase in gift-wrapped order revenue and successfully restructured the Rewards Loyalty Scheme based on customer insights. Previously, as a UI/UX Designer, they were responsible for developing a new UI design system for a SaaS product and overseeing its implementation across all digital assets, despite limited resources. They have demonstrated versatility in handling end-to-end design processes, from research and customer insights to building prototypes and testing usability, while also mentoring junior team members.

Key Highlights

• User-Centric, Data-Driven Design: Expert in user research, data analysis, and journey mapping to drive high-impact design decisions, ensuring UX improvements align with user needs and business goals.

• Strategic UX Leadership: Proven track record of leading successful CX projects, redesigning loyalty programs, and enhancing UI consistency, leading to significant revenue growth and improved user engagement.

• Collaboration and Mentorship: Effective at working across departments and coaching newer team members on UX principles, fostering a collaborative and knowledgeable team environment.

• Prototyping and Testing Tools: Skilled in Figma, Photoshop, Illustrator, InDesign, and UsabilityHub, with experience in prototyping, usability testing, and data visualization using tools like Google Data Studio and Mouseflow.

• Creative and Practical Approach: Known for their resourcefulness in handling limited resources creatively and solving usability issues through innovative solutions, often working closely with stakeholders and account managers.

With a commitment to building long-lasting, impactful user experiences, this candidate seeks a new opportunity to continue driving strategic UX and CX advancements within a stable and resource-rich environment.